Our Policies

Our centre had a wide range of policies available in the foyer for your perusal. Copies of these policies can be emailed upon request.

Throughout the year, you will be asked for input into our policies to assist with our QIP. The following policies are made available via email to all families upon enrolment.

Please ensure you take the time to read them as they contain important information.

All children attending at the centre are required to be signed in and out each day.

All absent days and public holidays also need to be signed.

The sign in Ipads are located on the foyer upon arrival. 

We welcome your input and communicate information to you in a variety of ways:

• In person - Our educators love a good chat.  If they are occupied with the children, you can request a phone call.
• Facebook - The Scallywags Families Page is a great place for discussions and comments.  Planned events are also posted here for your convenience. https://www.facebook.com/groups/248610965503222/
• Email – our address is " target="_blank">  Account statements, centre newsletters and monthly room newsletters and communicated via email.
• Communication books – these are located on the lockers in each room.  
• Director message book – this is kept with the early and late staff and passed onto the centre director when they arrive at work.
• Bus books – When families are not entering the centre and using the bus full time, educators send home each day a book with information about their child’s day recorded.  Parents are also encouraged to send messages to the centre using this website. 

We are always saddened when family circumstances change requiring the cancellation of your booking.

Please note that we require 2 weeks written notice of your intention to leave. Forms are available at the office.

Located in the foyer, our QIP outlines elements within the 7 quality areas that we are reflecting upon and implementing changes to improve our practices. Your input into our QIP would be most welcomed.

The National Quality Standards (NQS) lists 7 quality areas that are important to outcomes for children. Our service is assessed and rated against the NQS and given a rating in each of the areas. The areas are:

Should you at any time wish to make a complaint, the following guidelines may assist you. The full policy is available in the foyer and upon request.

• Any parent/guardian with a concern or grievance should initially consult with their child’s Room Leader.
• If there is no satisfactory resolution, parents/guardians should then consult with the centre director/2IC director.
• The director/2IC will have contact with the family, either in person or via phone, within 2 business days to discuss the concerns.
• The director/2IC director will have contact with the family, either in person or via phone, to discuss recommendations.
• If the parent/guardian feels further actions are required they are able to contact the Approved Provider of the Centre (Moracove Pty Ltd) - please ask for contact details. OR
• If the parent/guardian feels further actions are required they are able to contact the 

Early Childhood Education and Care - DET
Maryborough Regional Office
PO Box 142
Maryborough QLD 4650
Telephone: (07) 4122 0814
Email: " target="_blank">